The accounts handled automatically are not in this list. These surfaced for a decision from you.
Weekly dividend · 7 accounts need action
Confidence avg: 92%
1
Aisha R.At risk52 days silent · $3,800 lifetime
"Aisha, the collection you bookmarked last season just came back in stock — limited run. Want me to hold a piece before it goes?"
Via WhatsAppConfidence: 94% · 11 signalsSend or edit →
2
Metro Supplies Ltd.Drifting31 days silent · $28,000 lifetime
"James, Q2 pricing is locked until Friday. Wanted you to have first look before we open to new accounts."
Via EmailConfidence: 88% · 8 signalsSend or edit →
3
Chen & Co.Loyalist21 days silent · $48,000 ARR
"Wei, your team's usage has dropped 40% since last month — before we assume it's churn, wanted to check if there's anything we can fix."
Via EmailConfidence: 93% · 14 signalsSend or edit →
4 more accounts · 2 vetoed — signal too weak to sendView all →
The relationship is worth more than the message.
This is why BHASM blocks 1 in 6 messages before they send. Every outreach is a spend from the relationship account. The system that runs all week is optimising for the relationship — not the send rate.
Every other retention tool optimises for sending more. BHASM governs whether a message should be sent at all — based on sentiment, timing, relationship history, and world context. The veto is not a safety check. It is the product.
2
Every decision is mathematically traceable.
Every urgency score is a sum. Every suppression is a Boolean. Every timing decision traces to a defined formula. You can audit any decision for any customer on any run. How it works →
3
It already knows your industry.
52 days of silence is normal in luxury fashion. In D2C supplements it is churn. BHASM ships with 62 industry silence profiles calibrated before you connect a single data source. Your industry →
Human-safe by design
Five rules that govern every send. None of them can be overridden.
This is not a safety checklist. These are the laws BHASM runs before every action — autonomous or manual. The veto is not a feature. It is the architecture.
Sentiment veto
Complaint open. All outreach blocked.
No override. Silence until the relationship is repaired.
Frequency cap
Third message this week. Blocked.
Regardless of how many campaigns are running.
Silence accumulation
Two ignores. BHASM goes quiet.
A third message into silence damages more than helps.
Absolute block
Payment failed. Hard stop.
Dispute, opt-out, or legal flag. No campaign overrides this.
Human approval
Seed tier. You approve every send.
Autonomy is earned after confidence thresholds are met.